Privacy Policy

Effective date: April 23, 2026 Last updated: April 23, 2026 Version: 1.0

Viva-Aerial LLC, doing business as Viva (the "Company," "we," "us," or "our"), is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, share, and protect information when you visit viva-aerial.com, purchase our Services, or otherwise interact with us.

By using our Services, you consent to the practices described in this Policy. If you do not agree, please do not use our Services.

1. Who We Are

Viva is a Florida limited liability company offering aerial dance classes in-person in Miami (outdoor private garden setting) and online.

For privacy-related questions, contact us at support@viva-aerial.com.

2. Information We Collect

2.1 Information You Provide

When you create an account, purchase Services, or interact with us, we may collect:

• Full name
• Email address
• Phone number
• Date of birth (optional)
• Profile photo (optional)
• Emergency contact information
• Physical address (when required for event mailings)
• Medical conditions, injuries, or pregnancy status only when voluntarily disclosed on a liability waiver
• Payment information (processed by Stripe; we do not store full card numbers)
• Messages you send us through the Site or AI chat ("Anita")

2.2 Information Collected Automatically

When you use the Site, we or our service providers may collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and actions taken
• Time and date of visits
• Referring website
• Cookies and similar technologies (see Section 6)

2.3 Information from Third Parties

We may receive limited information from:

• Stripe (transaction confirmations and card brand/last 4 digits)
• Google Meet / Google Calendar (when you book an online class — only meeting metadata)
• Cloudflare Stream (aggregated video viewing analytics)

We do not purchase lists of personal data from third parties.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Process payments, issue receipts, and manage refunds/credits
• Send booking confirmations, reminders, and Service-related notices
• Grant access to online content and track course progress
• Respond to your questions and requests
• Send promotional emails (only if you have opted in — you may unsubscribe at any time)
• Prevent fraud, investigate violations, and protect our Services
• Comply with legal obligations
• Administer liability waivers and medical-disclosure safety protocols
• Generate aggregated analytics that do not identify individuals

We do not sell your personal information to third parties.

4. Legal Basis for Processing

We process personal information under one or more of the following legal bases:

• Performance of a contract — to deliver the Services you purchased
• Legal obligation — to comply with tax, health, or safety regulations
• Legitimate interest — to improve our Services, prevent fraud, and operate our business
• Consent — for optional communications or sensitive data (e.g., medical disclosures)

5. How We Share Your Information

We share personal information only with:

• Service providers who help us operate the Site (Stripe for payments, Resend for email, Google for meetings, Cloudflare for video hosting, Base44 for our backend)
• Instructors and staff who need access to teach your class safely
• Law enforcement or regulators when required by law
• Successors in the event of a merger, acquisition, or sale of our business

All third-party providers are contractually required to protect your information and use it only for the purposes we direct.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Protect against fraud
• Measure Site performance

You can disable cookies through your browser settings, but some features of the Site may not work properly without them.

We do not use third-party advertising cookies or behavioral tracking.

7. Data Retention

We retain personal information for as long as necessary to:

• Provide the Services you requested
• Maintain records required by law (generally 7 years for tax and financial records)
• Preserve liability waivers and policy acceptance records (generally 4 years after your last activity, or longer if required by applicable statutes of limitations)
• Handle ongoing or potential disputes

When information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on where you live, you may have the following rights:

California residents (CCPA/CPRA):

• Know what personal information we collect and how we use it
• Access a copy of your information
• Correct inaccurate information
• Delete your information (subject to legal retention requirements)
• Opt out of the sale or sharing of personal information (we do not sell or share)
• Non-discrimination for exercising these rights

European Economic Area / United Kingdom residents (GDPR/UK GDPR):

• Access, correct, or delete your information
• Restrict or object to certain processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

All users:

To exercise any of these rights, email support@viva-aerial.com with your request. We will respond within 30 days (or as required by applicable law). We may ask you to verify your identity before releasing information.

9. Security

We use industry-standard technical and organizational measures to protect your information, including:

• Encryption in transit (HTTPS) and at rest
• Access controls and authentication
• Limited employee access on a need-to-know basis
• Secure payment processing through PCI-DSS compliant providers (Stripe)
• Regular security reviews

No system is 100% secure, however. If we become aware of a data breach that affects your information, we will notify you as required by applicable law.

10. Children's Privacy

Our Services are not intended for children under 13, and we do not knowingly collect information from children under 13. Participation by minors between 13–17 requires a parent or guardian's consent via signed Liability Waiver.

If you believe we have collected information from a child under 13, contact us immediately at support@viva-aerial.com and we will delete it.

11. International Users

Our Services are operated from the United States. If you access our Site from outside the U.S., your information will be transferred to and processed in the United States, which may have different data-protection laws than your country of residence.

12. Third-Party Links

Our Site may contain links to third-party websites (e.g., Instagram, Vimeo, venue partners). We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party site you visit.

13. AI Chat Assistant

Our Site may include an AI chat assistant ("Anita"). Conversations with the assistant may be logged to improve the Service. Do not share sensitive personal or medical information with the assistant. The AI is for general guidance only and is not a substitute for speaking with our instructors.

14. Do Not Track

Some browsers send a "Do Not Track" signal. Because there is no industry standard for responding to it, we do not currently respond to these signals. We do not, however, engage in cross-site behavioral tracking.

15. Changes to This Policy

We may update this Policy from time to time. When we do, we will update the "Last updated" date and, for material changes, notify you by email or a prominent notice on the Site. Continued use of the Services after an update constitutes acceptance of the revised Policy.

Previous versions will remain available upon request.

16. Contact

For any privacy-related questions or requests:

Viva-Aerial LLC Attn: Privacy Officer Miami, Florida Email: support@viva-aerial.com viva-aerial.com

By using our Services, you acknowledge that you have read and understood this Privacy Policy.