Refund and Cancellation Policy

Effective date: April 23, 2026 Last updated: September 30, 2026 Version: 1.1

At Viva-Aerial LLC (doing business as "Viva"), we operate as a boutique aerial dance company that reserves capacity, instructor time, and space specifically for each booking. Because of this, our cancellation policy is strict — but we offer service credit in most cases so nothing is ever truly lost.

This Policy is part of our Terms of Service and applies to all purchases made through viva-aerial.com.

1. General Principles

• All payments are non-refundable once processed, except as required by applicable law or as explicitly stated below.
• Cancellations made within the applicable window are eligible for service credit, which can be redeemed for any other Service.
• Credits are non-transferable and non-refundable for cash.
• No-shows and late cancellations forfeit the session without credit.

2. Private Classes and Sessions

Cancellation Windows

| Notice given | Outcome | |---|---| | More than 24 hours before class | Full service credit | | Less than 24 hours before class | No credit, no refund | | No-show | No credit, no refund |

Rescheduling

You may reschedule a class once, at no cost, if you notify us at least 12 hours in advance via email at support@viva-aerial.com or through your account. Rescheduling within 12 hours of your class is subject to a $10 late fee.

Class Credits and Packages

Pre-purchased class credits (single or packages) follow the same rules above. Unused credits from a package are valid for 12 months from purchase date and cannot be refunded for cash.

3. Events and Workshops

Events and workshops have limited capacity, third-party venue costs, and catering/material commitments. As a result:

Event tickets are non-refundable. If something comes up and you can't attend, contact us at support@viva-aerial.com — we'll do our best to help.

4. Teacher Training Programs

Teacher Training is a significant commitment of our resources and instructor time. Refund policy:

| Notice given | Outcome | |---|---| | Within 48 hours of enrollment, and before any module has been accessed | Full refund minus a 5% processing fee | | After 48 hours OR after any module has been accessed | Non-refundable | | If program is cancelled by us | Full refund |

Specific cohort or payment-plan agreements may contain additional terms, which will be disclosed at enrollment.

Access to Teacher Training content may be revoked if we detect downloading, sharing credentials, or other violations of our Terms — without refund.

5. Gift Cards

• Gift cards are non-refundable once purchased
• Gift cards do not expire
• Gift cards may be applied toward any Service
• Lost gift card codes can be re-sent to the original purchaser upon verification
• Gift cards cannot be exchanged for cash except where required by law (Florida permits redemption in cash when the balance falls below $5 — see Florida Statute § 501.95)

6. Credits

• Credits are applied to your account automatically when eligible
• Credits are valid for 12 months from the date of issue
• Credits cannot be combined with other promotional discounts
• Credits cannot be transferred to another person
• Credits cannot be refunded for cash

7. Class Cancellation by Us

If we must cancel a class, event, or session due to illness, emergencies, or circumstances beyond our control (including but not limited to severe weather, power outages, equipment failure, or venue issues), we will:

1. Notify you as quickly as possible
2. Offer you a full service credit OR the option to reschedule at no cost
3. If no equivalent alternative is available within 60 days, issue a full refund

8. Chargebacks and Disputes

Before initiating a chargeback with your bank or credit card, please contact us at support@viva-aerial.com. Most issues can be resolved quickly and fairly.

Filing a chargeback for a transaction that does not fall under this Refund Policy may result in account suspension, forfeiture of credits, and inability to book future Services. Fraudulent chargebacks may be reported to collection agencies and credit-reporting services.

9. How to Request a Credit

To request a cancellation credit:

1. Email support@viva-aerial.com with the following:
   • Your name and email used for booking
   • Class/event date and time
   • Reason for cancellation (optional)
2. We will process the request within 2 business days
3. Credit will appear in your account and be visible in the "Credits" section of your portal

10. Medical or Emergency Exceptions

If you are unable to attend due to a documented medical emergency or serious family emergency, contact us as soon as possible. We review these cases with compassion, and may issue credit at our discretion even outside the normal cancellation window.

11. Changes to This Policy

We may update this Policy from time to time. Any changes will apply only to purchases made after the update. Purchases made before the update remain governed by the version of the Policy in effect at the time of purchase.

The current version is always available at viva-aerial.com/Refund.

12. Contact

Questions about a specific refund or credit:

Viva-Aerial LLC Miami, Florida Email: support@viva-aerial.com Website: viva-aerial.com

By making a purchase, you acknowledge that you have read and understood this Refund Policy.